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Question No : 1
What needs to be changed in SBCE to make this happen?
A. In SBCE GUI, navigate to Global Profiles > Routing. Edit the Session Manager Routing Profile to link to a URI Group, which has the To, From and Request Headers and Replace Action set to Overwrite with domain name.
B. In Avaya Session Border Controller for Enterprise (SBCE) GUI, navigate to Global Profiles > Server Configuration > Edit the Session Manager server entry to set ¡°Overwrite Domain Name.¡±
C. In SBCE GUI, navigate to Global Profiles > Topology Hiding. Edit the SessionManager_TH to change the To, From and Request Headers Replace Action, to Overwrite with domain name.
D. In SBCE GUI, navigate to Device Specific Settings > Endpoint Flows > Server Flows. Edit the Session Manager flow to change the End Point Policy Group to default-low.
Question No : 2
A. Try actions that bypass theissue, like creating a work-around for temporary restoral of service.
B. Capture potential triggers.
C. Evaluate systems and components.
D. Develop immediate controlled actions to isolate the problem.
E. Develop a hypothesis based on the outcome of the various controlled actions and the system¡¯s reactions.
Question No : 3
A. SIP Trace Config and SIP Trace Viewer
B. List trace tac 701
D. List trace tac 701/tls
Question No : 4
A. when the customer issue is not service affecting
B. when the Business Partner/Avaya Tier 2 haveisolated issue and found a resolution
C. when the issue for the customer is intermittent
D. when the issue is a common one resolved through an upgrade
Question No : 5
A. Discipline 5 ¨C Implement a Work-around
B. Discipline 5 ¨C Implement Corrective Actions
C. Discipline 5 ¨C Choose Corrective Actions
D. Discipline 5 ¨C Prevent Recurrences
Question No : 6
Which Discipline in 8D Methodology describes the action of the Network Administrator?
Question No : 7
Which tool was used, and which symptoms were visible that pointed to this issue?
A. List trace; PPM requestswere going to Avaya Aura® Session Manager instead of the PPM server
B. traceSM; SIP requests were going to Avaya Aura® Session Manager instead of SBCE
C. traceHTTP; all HTTP requests were going to SBCE instead of Avaya Aura® Communication Manager
D. traceSBC with PPM debugging enabled; PPM requests were seen to be going to the Utility Server instead of Session Manager
Question No : 8
Which 8D Methodology discipline covers this action?
Question No : 9
A. Business Partners
B. Avaya Tier 2
C. Third Party Support
D. Avaya Tier 3
Question No : 10
1. Clearly stated the problem.
2. Detailed the findings.
3. Clarified the problem.
When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?
A. Install a patch to fix the problem.
B. Praise individuals for contribution.
C. Implement a solution.
D. Update the Knowledge Management database.
Question No : 11
A. They immediately escalate to Tier 3 as issue is encountered.
B. They describe the problem to Tier 3 in an escalation ticket and Tier 3 isolates and resolves the issue.
C. They isolate issue, resolve issue then escalate to Tier 3 for corrective action.
D. They isolate the issue, and if no root cause is found, escalate to Tier 3 to resolve the issue.
Question No : 12
When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?
A. Identify a patch to fix the problem.
B. Update the Knowledge Management database.
C. Implement a solution.
D. Determine the cause.