Question No : 1
You are configuring an accident claim case with two child cases for an automobile insurance company, as shown in the following figure:



The business requirement changes to allow the parent case to continue independently of the child case processes.
How do you configure the Wait step for this requirement? Available Choices (select all choices that are correct

• A.Configure the step so that only one child case must be resolved before the parent case can continue
• B.Configure the step to continue the parent case when the child cases reach the payment pending review status
• C.Configure the step to continue the parent case when the child cases reach auditor approval
• D.Configure the step so that users can continue with the parent case process regardless of child case status

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Answer:
Explanation:
To achieve the requested behavior, you can use a checkbox and a decision shape to branch the case flow based on whether the customer wants catering or not. You can also use a visibility condition to show or hide the menu preferences and appointment date fields depending on the checkbox value.
Reference: https://community.pega.com/knowledgebase/articles/case-management/88/branching-case-flow-based-decision

Question No : 2
An insurance claim case type is defined as follows:



If the Review claim step is configured to set the status to Pending-Investigation, when is the status of the case set to Pending-Investigation?
Available Choices (select all choices that are correct)

• A.When the Review claim step completes
• B.When Investigate claim step completes
• C.When the Process claim stage starts
• D.When the Review claim step starts

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Answer:
Explanation:
The status of a case is set to the value configured in the Status field of an assignment shape when that assignment starts. Therefore, if the Review claim step is configured to set the status to Pending- Investigation, the status of the case is set to Pending-Investigation when the Review claim step starts.
Reference: https://community.pega.com/knowledgebase/articles/case-management/88/updating-case-status

Question No : 3
A travel authorization requires approvals from the requestors manager, division VP. and possibly an accountant based on the total amount.
Which configuration satisfies this use case? Available Choices (select all choices that are correct)

• A.Cascading approval using an authority matrix
• B.Cascading approval using the workgroup manager
• C.Cascading approval using when rules to identify the assigned user
• D.Cascading approval using the reporting manager

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Answer:
Explanation:
Option A is correct because an authority matrix is used to define a sequence of approvers based on certain attributes of the case, such as the total amount.
Option D is correct because a reporting manager is typically used to determine the next approver in a cascading approval process. In this scenario, the requester's manager, division VP, and potentially an accountant would need to approve, and this is a common approval hierarchy in business environments.
Option B is incorrect because a workgroup manager wouldn't be involved in a cascading approval process. Workgroup managers generally oversee the workload of a group of users and wouldn't typically be involved in specific case approvals.
Option C is incorrect because although 'when' rules could be used to dynamically determine if an approval is necessary, they would not identify the specific user (in this case, the assigned user) to approve the request.

Question No : 4
A new case type for voiceover requests includes two tasks Edit Script and Record Script Your team has been asked to route Edit Script tasks to editors and Record Script tasks to actors.
Which approach fulfills this requirement?
Available Choices (select all choices that are correct

• A.Create one work group for both personas and route to the work group
• B.Create one new work queue and spirt the tasks by type
• C.Create two new work queues one for editors and one for actors
• D.Create two new work groups in Dev Studio that reference one work queue

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Answer:
Explanation:
To fulfill this requirement, you can create two new work queues one for editors and one for actors.
Work queues are used to route tasks to groups of users who share similar skills or responsibilities.
You can then route Edit Script tasks to the editors work queue and Record Script tasks to the actors work queue.
Reference: https://community.pega.com/knowledgebase/articles/case-management/88/routing-work-queues

Question No : 5
On a service level, the passed deadline interval is measured from Available Choices (select all choices that are correct)

• A.the end of the goal interval
• B.the end of the deadline interval
• C.when a user begins the assignment
• D.when the assignment is ready for a user

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Answer:
Explanation:
On a service level, the passed deadline interval is measured from the end of the goal interval. The goal interval defines when to take action because a step or case is taking too long to complete. The passed deadline interval defines when to take further action because a step or case is past the deadline.
Reference: https://academy.pega.com/topic/passed-deadline-interval/v1

Question No : 6
A business architect has developed a new process for a case type. To verify that the Ul elements collect the expected results, you want to test the process and the fields.
Which two configurations, when used together, allow you to record a set of interactions and save the test results to verify process functionality? (Choose two.)
Available Choices (select all choices that are correct!

• A.Create a scenario test for the case type
• B.Create a unit test for the case type
• C.Add explicit assertions on the Ul elements.
• D.Add explicit assertions on the Scenario testing landing page

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Answer:
Explanation:
To record a set of interactions and save the test results to verify process functionality, you can create a scenario test for the case type and add explicit assertions on the UI elements. A scenario test is a test that simulates how users interact with an application to complete a task or goal. An explicit assertion is a test condition that verifies whether an expected value matches an actual value in the application.
Reference: https://community.pega.com/knowledgebase/articles/testing-applications/86/creating-scenario-tests

Question No : 7
In which two situations is it appropriate to use a decision table? (Choose two. Available Choices (select all choices that are correct)

• A.dance studio recommends a membership type based on the number and type of dance classes the customer wants to attend every month
• B.Order total is calculated based on the quantity and price of the items in the customer's shopping cart
• C.A hair care company suggests a line of products to customers based on their hair type, scalp moisture, hair moisture, and whether it is color-treated.
• D.If customers decide to add insurance, checked bags or early boarding to their airtine tickets extra fees are added to their order total

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Answer:
Explanation:
In these two situations, it is appropriate to use a decision table because they involve deriving values that have one of a few possible outcomes based on multiple variables. For example, the dance studio can use a decision table to recommend different membership types based on different combinations of number and type of dance classes. The hair care company can use a decision table to suggest different product lines based on different combinations of hair characteristics.
Reference: https://academy.pega.com/topic/decision-tables/v1

Question No : 8
A survey is sent to a customer via email.
How do you configure a solution to ensure the email Includes the case ID for the survey?
Available Choices (select all choices that are correct)

• A.Create a required field for the case ID that must be entered by a user during the case process prior to sending the email
• B.Use the Insert Property feature of a Send Email step to add the case ID when composing the custom message
• C.Create a process using the Send Email step allowing representatives to quickly add the case ID to the email
• D.Call a data transform to copy the case ID from pyWorkPage to the email

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Answer:
Explanation:
To ensure the email includes the case ID for the survey, you can use the Insert Property feature of a Send Email step to add the case ID when composing the custom message. This way, you can dynamically insert the value of any property in your email message.
Reference: https://community.pega.com/knowledgebase/articles/case-management/88/sending-emails

Question No : 9
In the Travel booking case type, if a passenger indicates that they are traveling with a service animal, they must document the type. size, and age of the animal How do you configure the case life cycle to meet this requirement?
Available Choices (select all choices that are correct

• A.Create a Service animal accommodation child case that is automatically resolved if the passenger is not traveling with a service animal
• B.Apply an optional action to the Travel booking case type to allow the passenger to provide the information as needed
• C.Add an Identify service animal process within the Travel booking case life cycle and apply a condition to determine when to run the process
• D.Configure a validation rule in the Travel booking case type settings to check whether the passenger is traveling with a service animal

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Answer:
Explanation:
To meet the requirement, you can add an Identify service animal process within the Travel booking case life cycle and apply a condition to determine when to run the process. The condition can be based on a property that indicates whether the passenger is traveling with a service animal or not.
Reference: https://community.pega.com/knowledgebase/articles/case-management/88/adding-processes-case-life-cycle

Question No : 10
An event center has a case type that allows customers to book a dining room for events After customers provide basic information and indicate whether they want catering for the event, the following behavior occurs.
• If customers do not ask for catering. they receive a rental rate quote for the dining room
• If customers indicate that they want catering for the event, they must choose a menu before they can receive a quote
Which two options do you use to configure the case type to achieve the requested behavior? (Choose two.)

• A.Create parallel processes for providing menu preferences and for providing the customer with the rental rate quote
• B.Create a checkbox for customers to indicate whether they want catering for the event Add a decision shape that evaluates whether the customer checks the box
• C.Configure the menu preferences and appointment date fields with a visibility condition if the customer selects the catering checkbox.
• D.Create a process for customers to indicate menu preferences Add the process as a case-wide optional action

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Answer:
Explanation:
To achieve the requested behavior, you can use a checkbox and a decision shape to branch the case flow based on whether the customer wants catering or not. You can also use a visibility condition to show or hide the menu preferences and appointment date fields depending on the checkbox value.
Reference: https://community.pega.com/knowledgebase/articles/case-management/88/branching-case-flow-based-decision